
Gamifying passport expiry checking in-time for the Trans-Tasman bubble re-opening
Air New Zealand - Passport Recharge
At the beginning of 2022 international travel had been off the radar. Out of sight, out of mind, our passports had been collecting dust. But as people rushed to fly with the Trans-Tasman bubble re-opening, our enthusiasm was only as good as the expiry date on our passport. And with things changing so fast, having a passport with a valid expiry date on it was more important than ever.
To help stop customers from turning up red-faced at check-in with an out-of-date passport, we gamified the experience of passport checking by turning people’s passports into a lottery ticket with the Passport Recharge. Every day on the build-up to the Trans-Tasman bubble re-opening we posted a random combination of 8 numbers on our socials that translate to a specific expiry date. If your passport expiry date matches that number, you won Air New Zealand Airpoints.